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Here’s a step-by-step guide on placing your order online with iHearing Aid.
Yes, you can choose Pay-On-Delivery as your payment method on the Checkout page.
Once you’ve sent your payment, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your payment will be pending until we collect the funds (when we process your order).
All orders that have been received by 5 pm EST (2 pm PST) are processed and shipped the next business day, or else it ships the following business day. If we experience unforeseen circumstances, it can take an additional business day to process your order.
Tracking information does not update immediately after shipping. Postal couriers do not scan packages until they reach their sorting facility. This can take as much as one day (2 days past your order day) to complete. Unfortunately, this is out of our hands and we apologize for the inconvenience.
Yes, taxes are included.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace.
If a trace is filed, we will conduct an investigation (which can take 5 business days to complete). If we can locate the package, then it will be shipped to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a replacement package, free of charge.
We do not offer postage refunds if your order arrives late due to any postal issues.
* All orders will be sent with a Signature Required.
No, we only ship within the USA and Canada.